FAQ’S

Returns & Exchanges

How do I return my purchase?

Use the Links below to view each of our Partners Returns Policies.

The Iconic’s Returns Policies

more Partners coming soon…..

Size Guides

Do you have a sizing chart?

Use the Links below to view our Partners Size Guides.

The Iconic’s Size Guide

The Item I want appears to be out of stock

Although we try to have a stock level that will keep up with demand, some highly popular items may run out of stock. Our focus is on keeping up with latest fashion, and our products are only available while stocks last.
If you see something you like that seems to be out of stock, please contact our relevant Partner – they would love to help you find a suitable alternative.

Contact details for Partners

The Iconic’s Contact Page

more Partners coming soon….

Do you offer a warranty on your products?

All products come with a warranty. Please keep receipt of your purchase for warranty claims and contact our relevant Partner so they can resolve any problem you have.

Is there somewhere I can go to view the product prior to purchasing?

Unfortunately, we do not have a retail store and for safety reasons we cannot allow customers in the warehouse. If you have any questions regarding the products, please do not hesitate to call the Customer Service team for each Partner.

 

Payment

What payment types do you accept?

Each of our partners offer the most popular payment methods listed below:

Credit Cards: Visa, MasterCard, American Express,
Paypal,
Prepaid Cards.

If you require an alternate method please check with each Partner if they can accept that method – contact details are listed above under Contact details or on Our Contact Page

Is it safe to use my credit card on your Partners sites?

Our Partners all strive to ensure that every credit card transaction occurs within a secure environment. Each of our partners use SSL certificates to ensure that your information is encrypted. You can see the transaction is secure if you see a padlock in your web browser. We do not retain your credit card information after your order is complete.

What is PayPal?

PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. For more information visit the Paypal website.

How do I sign up for PayPal?

You can sign up for a PayPal account by going to create Paypal account.

Who do I contact if I have a problem with my PayPal account?

Unfortunately, we are not in a position to assist with PayPal account problems. Please contact PayPal customer service.

When will my payment be deducted from my PayPal account?

Payment will be deducted from your PayPal account immediately.

Privacy & Security

Do you keep my credit card details?

No, we do not store your credit card details.

Will my information be sold to third parties?

Your information will not be sold or passed on to third parties. Your privacy is importance to us.

Shipping & Delivery

Shipping and Delivery information such as Delivery Costs, Delivery Times and How To Track Your Order can be found on Our Shipping & Returns Page – links to Our Partners information pages can be found on our shipping & returns page.